Shipping policy

🚚 Shipping Methods & Delivery Times

Once your order has been processed and shipped, estimated delivery times are:

Standard Shipping

3–7 Business Days

Expedited Shipping

1–3 Business Days (when available at checkout)

Please note that delivery estimates do not include order processing time and are not guaranteed.

Delivery times may vary depending on:

  • Customer location
  • Shipping carrier operations
  • Weather conditions
  • Peak shipping seasons
  • High shipping volumes
  • Carrier service interruptions
  • Other circumstances beyond our reasonable control

📍 Shipping Coverage

Currently, Lux Venue ships to addresses within the United States only.

At this time, international shipping is not available.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Some shipments may not be eligible for delivery to P.O. Boxes, APO/FPO addresses, or certain restricted locations depending on carrier limitations.

💲 Shipping Costs

Shipping charges are automatically calculated during checkout based on:

  • Delivery destination
  • Shipping method selected
  • Package size and weight

All shipping charges will be displayed before payment is completed.

From time to time, Lux Venue may offer promotional free shipping on qualifying orders. Any applicable requirements or exclusions will be clearly displayed on our website.

📦 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes available within 24–48 hours after shipment.

Customers can use the tracking number to monitor the status of their shipment directly through the shipping carrier.

📭 Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

If an incorrect or incomplete shipping address is provided and the order has already been shipped:

  • Delivery delays may occur.
  • Additional shipping charges may apply if the package is returned and requires reshipment.
  • We cannot guarantee successful delivery or issue refunds for orders lost due to incorrect address information provided by the customer.

❌ Delayed, Lost, or Missing Packages

Although we work with trusted shipping carriers, occasional delays may occur due to circumstances beyond our control.

If your package appears delayed, we recommend:

  • Checking your tracking information.
  • Contacting the shipping carrier directly.
  • Confirming your shipping address.

If additional assistance is required, our customer support team will gladly help investigate the issue.

Important Notice

Lux Venue is not responsible for delays or delivery issues resulting from:

  • Shipping carrier delays
  • Severe weather conditions
  • Natural disasters
  • Customs or government inspections
  • High seasonal shipping volumes
  • Service interruptions
  • Incorrect shipping information provided by the customer
  • Other circumstances beyond our reasonable control

📦 Damaged Shipments

Every order is packaged carefully to help minimize the risk of damage during transit.

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the shipping box
  • Photos of the packaging materials
  • A brief description of the damage

Our team will review your request and work toward an appropriate resolution, which may include a replacement, refund, or other suitable solution depending on the circumstances.

⚠️ Fragrance Shipping Notice

Perfumes and fragrances may be classified as hazardous materials (HazMat) for transportation purposes due to their alcohol content.

As a result:

  • Certain shipping methods may not be available.
  • Delivery to specific locations may be restricted.
  • Shipping options are subject to carrier policies and applicable transportation regulations.

We appreciate your understanding regarding these industry requirements.

📋 Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We will make every reasonable effort to accommodate your request before the order has been processed and shipped.

Once an order has been shipped, modifications or cancellations may no longer be possible.

📬 Contact Us

If you have any questions regarding shipping or your order, please contact us:

Lux Venue

📧 Email: help.luxvenuee@outlook.com

📍 Address: 1530 Sunnyside Ave, Hopewell, VA 23860

Thank you for choosing Lux Venue. We appreciate your trust and look forward to providing you with a premium fragrance shopping experience.